SRXFAC004B: Plan and provide sport and recreational services

Descriptor: This unit covers the knowledge and skills to determine the services required by clients and to plan, implement and evaluate the services, from a facility management perspective.

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Establish need for the recreation service at a facility	1.1 Undertake research to establish needs, and identify *target groups* 1.2 Determine the composition and nature of the *services* which will address the identified needs 1.3 Gain necessary approvals 1.4 Make recommendations to the appropriate person/s
2. Plan the service	2.1 Establish objectives and evaluation procedures 2.2 Establish *work* plans and *administration procedures* 2.3 Identify *resources* necessary for the service, determine a promotional plan and establish a *budget* 2.4 Determine service content and design and gain industry standards and necessary approvals 2.5 Undertake risk audit 2.6 Take into account the cultural, linguistic and special needs of the target group 2.7 Identify relevant legislation
3. Implement the service	3.1 Obtain and allocate necessary *resources* 3.2 Implement *work plan, administration procedures* and promotional strategy 3.3 Monitor, review and modify or cancel service if necessary to meet *new circumstances* 3.4 Conduct service safely to meet stated outcomes and objectives 3.5 Follow Occupational Health and Safety (OH&S) and organisation's emergency procedures and industry standards
4. Evaluate the service	4.1 Seek *feedback* on the service 4.2 Identify outcomes and assess against objectives 4.3 Develop recommendations on future *services,* record and report to the appropriate person in the *work environment*

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit
These include knowledge of:

Organisation policies and procedures
Organisation objectives
Resource allocation
Insurance policy/arrangements
Occupational Health and Safety (OH&S) legislation relevant to the provision of recreation services
Organisation emergency policy procedures
Community relations

Essential skills:

Ability to:

Ability to use computers
Research skills
Planning and coordination of services
Monitoring, reviewing and modifying services

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

*Administration procedures*	registration receipting ticketing confirmation of bookings
*Budget*	setting fees
*Facility*	buildings single multi-purpose built structures, e.g., tracks and walkways plant fixtures infrastructures superstructure
*Feedback*	may be qualitative and quantitative evaluation forms asking people numbers surveys complaints reaction feedback from staff financial information
*Legislation*	state/territory statutory requirements local laws, by-laws, ordinances and policy
*New circumstances*	numbers weather facility booking falling through equipment failure people not arriving emergencies
*Services*	major events educational programs group programs/services an individual program/service overall program Occupational Health and Safety (OH&S) program term program
*Resources*	staff equipment venues paperwork
*Target group* may include:	non-English speaking background age specific disability specific aboriginal regular clients new clients gender specific specific ethnic origin
*Work environment* varies with respect to:	size of the organisation location organisational structure nature of the service(s) provided availability of resources and technology
*Work plan*	timeframes promotional plan roles and responsibilities permits, approvals and/or permission renovations and refurbishing

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm sufficient knowledge of the service requirements of the organisation and its clients Assessment of performance should be over a period of time covering all categories of administration, new circumstances and resources and any categories from the remaining Range Statements that are applicable in the learners environment In particular, assessment must confirm the ability to determine the nature of services that the organisation could provide in response to client needs recommend the introduction of new services plan services to meet identified client needs implement the introduction of a service monitor, review and evaluate the service make and record recommendations on future services
Interdependent assessment of units	This unit must be assessed after attainment of competency in the following unit(s) SRXGCSO04A Meet client needs and expectations This unit must be assessed in conjunction with the following unit(s) Nil For the purpose of integrated assessment, this unit may be assessed in conjunction with other units SRXCAI006B Organise a sport and recreation program SRXCAI007B Conduct a sport and recreation program
Resource implications	Physical resources - assessment of this competency requires access to: a work environment in order to identify the need for and plan and provide a recreational service Human resources - assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) should: be competent in this unit but preferably be competent in the unit at the level above be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area have attained the National Competency Standards for Assessment: BSZ401A, BSZ402A and BSZ403A
Consistency in performance	Due to issues such as dealing with a variety of client and services, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to planning and providing sport and recreational services.
Context for assessment	This unit of competency must be assessed in the context of a sport or recreation activity with a range of real clients. For valid and reliable assessment the sport or recreation activity should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace. Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes. Where performance is not directly observed and/or is required to be demonstrated over a “period of time” and/or in a “number of locations”, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons.

Key Competencies

Collect, Analyse & Organise Information	2
Communicate Ideas & Information	2
Plan & Organise Activities	2
Work with Others & in Teams	2
Use Mathematical Ideas & Techniques	1
Solve Problems	1
Use Technology	1

These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task:

Use routine approaches
Select from routine approaches
Establish new approaches

Collecting, analysing and organising information
Communicating ideas and information
Planning and organising activities
Working with teams and others
Using mathematical ideas and techniques
Solving problems
Using technology

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.