CHCRF621C: Promote equity in access to the service

Descriptor: This unit describes the knowledge and skills required to actively promote a service to actively engage and enhance participation of unrepresented or equity groups
Employability Skills: This unit contains Employability Skills
Application: This unit may apply to community services work in a range of contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Monitor the use of the service	1.1 Analyse attendance patterns and identify children from local community who are under represented in using the service 1.2 Monitor in collaboration with all relevant parties 1.3 Set targets for increased use of service by those under represented 1.4 Monitor achievement of these targets
2. Promote the service to all potential users	2.1 Provide information about the service on request 2.2 Target the range of potential users of the service with information, provided in relevant formats
3. Develop strategies to enhance participation of under represented groups	3.1 Establish feedback processes to enable people to provide information about their experience of accessing the service 3.2 Identify barriers and implement strategies to deal with these 3.3 Critically evaluate service practices and policies against access and equity principles 3.4 Implement, monitor and evaluate strategies with all relevant parties
4. Convey the eligibility criteria clearly	4.1 Identify and communicate funding program eligibility criteria 4.2 Identify and communicate organisation eligibility criteria 4.3 Identify any client groups that must be given priority according to guidelines 4.4 Provide a clear statement of who can and who can not access the service 4.5 Communicate reasons for eligibility criteria of the service
5. Decide on eligibility and priority for the service and communicate the decision effectively	5.1 Gather sufficient information to decide on eligibility and priority 5.2 Decide according to eligibility criteria and convey reasons for the decision clearly 5.3 If the person is ineligible for service, explain appeal or waiting list procedures 5.4 Refer to more appropriate service if relevant

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Up to date knowledge of the funding program guidelines
Up to date knowledge of the organisation’s guidelines for service eligibility
The social and political context of child care services
Other services available within the local community and the eligibility criteria of these
Consumer perspectives on service provision and access to services
Complaints and appeal procedures
Knowledge of the potential users of the service considering cultural backgrounds, social circumstances, range of abilities and disabilities
Circumstances which lead to a child and family being eligible and having priority for service
Circumstances might exclude a person from service
If a person is assessed as ineligible to use the service other options are developed with them
Social justice philosophy and principles
Relevant legislation e.g. anti-discrimination, Disability Act, state/territory regulations
Organisation standards, policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Critically analyse all aspects of service delivery in the light of client needs, community values and philosophical framework of service delivery

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Outline the rationale for the eligibility criteria and can relate these criteria to the potential client group in the community
Gather sufficient breadth and depth of information to make a fair decision
Apply communication skills such as:
- interviewing skills
- problem solving developing alternatives
- negotiation skills

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Collaboration around monitoring the use of the service and developing and evaluating strategies may involve:	Management Parents Community representatives Funding bodies Government bodies including regulatory bodies Advocacy organisations
Promote the service by:	Written material Word of mouth Local media such as newspapers, radio referral agents
Barriers to participation may include:	Physical and distance barriers Attitudinal barriers within the service Social and cultural expectations Expectations of parents or children Isolation Lack of knowledge of available services
Information may be obtained directly by:	Interview Phone Letter
Or indirectly by:	Information provided by referral agent Information provided by family members or other persons representing them.
Feedback processes may involve:	Families Community representatives Children Advocates

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.