CHCORG624C: Provide leadership in community services delivery

Descriptor: This unit describes the knowledge and skills required to apply a leadership role determined and supported by the community
The leadership role includes providing direction and promotion of community services, processes and outcomes and influencing effective industry practice
Employability Skills: This unit contains Employability Skills
Application: The skills described in this unit may be applied across a range of community services workplace contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Develop effective leadership role	1.1 Identify role, responsibilities and parameters for exercising influence and negotiate with key people in organisation and community to ensure support 1.2 Establish authority and accountability according to organisation’s guidelines and community requirements 1.3 Assess factors that will impact on leadership style and role and address in developing individual and organisation practice
2. Provide direction	2.1 Develop and maintain consultation structures to support coordinated planning and decision-making 2.2 Develop and maintain strategic alliances with key people to maximise personal and organisation effectiveness 2.3 Routinely model and promote effective communication and interpersonal skills 2.4 Implement appropriate continuous improvement processes to ensure ongoing effectiveness of work
3. Promote community work and maintain quality performance	3.1 Research and analyse factors that influence effectiveness of performance 3.2 Develop and implement strategies to promote effectiveness of community work 3.3 Research and establish strategies to develop and maintain quality performance 3.4 Develop, negotiate, promote performance standards and requirements and use to guide organisation and personal work delivery 3.5 Negotiate implementation of changes to practices, policies and procedures and promote to gain support

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Models of leadership
Strategic planning
Characteristics, relationships, influence and accountability in the community
Complex cultural awareness and practice
Policies and theories of community services
Policies and theories of productivity and human services
Nature and structure of the community services industry
Training and education policy systems and provision
Relevant industrial relations policy, structures and practice
Relevant legislation
Research methodologies
Organisation’s guidelines
Social/political/organisation systems and structures
Government programs and policies

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate high level leadership to communities to enable achievement of common goals
Influence effective practice in community work and/or the community services industries

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of skills in:
Leadership based on specified objectives and community factors
Strategic planning designed to achieve identified community outcomes
Analysis of community relationships
Demonstrate application of high level skills affecting organisations, industry and the broadest community, including:
- evaluation
- communication
- negotiation
- analysis
- developmental practice
Use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Factors which may have an impact on community work will include:	Composition and nature of the community Roles, relationships, obligations, accountability and protocol Organisation policy and principles Resources Other agencies, networks, services Government role and policies Attitudes, values, beliefs
Review of community work may include:	Internal evaluation Internal and external research Specifically commissioned research
Leadership may include:	Direct and indirect influence on attitudes, decisions and action Formal and informal roles and positions Individual and group roles and positions
Factors influencing effective community services may include:	Policy Organisation Service Public Government Social Performance standards Service standards Resources Culture Skills Competence Training/education/development Career structures Industrial structures Social/community/political/economic change Coordination/leadership Image/morale Flexibility/adaptability
Strategies to promote effectiveness of community work may include:	Evidence gathering Presentation in relevant forums and to key people
Strategies to develop and maintain quality performance may include:	The development and maintenance of relevant industry and practice standards Appropriate utilisation of existing community structures and processes
Requirements for the development of performance and assessment strategies may include:	Use of existing standards such as: Organisation Sector Industry National Enterprise Individual Curriculum/teaching/education provision Assessment models/tools Appraisal/recognition of prior learning Appeals mechanisms Recognition/accreditation Research/publications/promotion/information

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.