CHCORG614A: Manage a community sector organisation

Descriptor: This unit describes the knowledge and skills required to plan and monitor the development direction and changes of a complex organisation, range of programs or major program area
Employability Skills: This unit contains Employability Skills
Application: The skills described in this unit may be applied across a range of community services workplace contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Coordinate organisation planning	1.1 Identify appropriate strategic alliances and negotiate and maintain participation 1.2 Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate 1.3 Implement appropriate corporate planning processes that make best use of internal and external consultation processes 1.4 Implement appropriate corporate planning processes to ensure responsiveness to client needs 1.5 Undertake appropriate consultation with relevant people and agencies 1.6 Establish appropriate management structure and process to coordinate corporate planning, advise decision-makers and reflect principles and philosophy of the organisation 1.7 Analyse the way in which values and beliefs of workers and stakeholders may influence defined organisation purpose and philosophy and communicate to all relevant participants 1.8 Make resources available as appropriate to support the planning processes at all levels 1.9 Develop systems, processes and timeframes for all aspects and components of the planning process
2. Design and implement the structures and process of the organisation	2.1 Determine appropriate structure for the organisation to match organisation philosophy and purpose 2.2 Develop, agree, implement and monitor lines of decision-making and accountability 2.3 Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services 2.4 Establish financial accountability systems which meet agreed organisation best practice provisions 2.5 Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions 2.6 Develop clear, fully documented planning guidelines and systems and make them accessible to all involved
3. Implement evaluation processes	3.1 Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required 3.2 Complete all required reporting in a timely way in accordance with organisation requirements 3.3 Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups 3.4 Prepare advice and provide to decision-makers within the negotiated format and timeframe
4. Enable organisation to meet legal requirements	4.1 Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to 4.2 Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures
5. Establish the profile of the organisation and market its services	5.1 Use formal and informal networks as channels to communicate the organisation’s activities and achievements 5.2 Use a range of communication media and activities to convey information about activities and achievements of the organisation to encourage support and interest 5.3 Seek and utilise opportunities to promote the organisation through media, government and the community 5.4 Display confidentiality and sensitivity in details, content and extent of public comment on organisation’s activities
6. Give direction for the effective management of the organisation	6.1 When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation 6.2 Promptly address problems in implementing defined procedures to ensure resolution 6.3 Prepare reports to comprehensively and accurately describe organisation’s activities and achievements and present to relevant stakeholders and management, as required 6.4 When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making 6.5 Identify and implement mechanisms for effective coordination of activities and services
7. Manage changes in the organisation	7.1 Identify policy, social, political and economic trends and assess their potential impact on the organisation 7.2 Assess and revise management and work practices relative to social, political and economic trends and impacts 7.3 Define and monitor indicators for change within the organisation 7.4 Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Best practice including:
- management systems and principles
- current information technology and programs relevant to the organisation or industry
- information management policies, practices and systems in the community sector
- performance standards
- accountability
- training and skills development and recognition
- administrative systems and principles
- service quality development
- consumer focus
- enterprise agreements
- performance monitoring and review
Statutory and legislative requirements including:
- occupational health and safety
- industrial relations/enterprise contracts
- non discrimination
- equal employment opportunities principles and practice
- funding/service contracts/agreements
- corporate affairs/incorporation/Australian Securities Commission
- taxation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Undertake strategic planning
Manage organisation change
Develop strategies for adapting organisation to changes
Design strategies to involve and communicate with all major stakeholders
Use information technology and software programs as required by the workplace
Coordinate the use of relevant information technology effectively to address organisation requirements in line with occupational health and safety (OHS) guidelines

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of skills in:
- strategic thinking
- decision-making
- environmental scanning
- analysis/evaluation
- facilitation
- high level liaison
- high level oral and written communication

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Strategies for the development of policies, practices and standards may include:	Change management Organisation development
Indicators for change include:	Staff Management committee Organisation executive management turnover User involvement Level of commitment to organisation's aims and objectives Relationship with external agencies Change in government polices and associated change in organisation focus
Communication designed to promote the organisation include:	Verbal presentations Letters Brochures Fliers and other written advertisements Poster and other artwork and audiovisual advertisements
Changes in the organisation may be related to:	Nature and focus of service, programs and activities Changing service users Staff requirements Employment and work practices Management decision-making processes Membership changes New buildings and other resources Different levels of funding Legislative change Technological change External policy change
Strategic alliances will include:	Industry networks Professional associations Other key agencies/organisations Political parties and committees Key government officers Ministerial advisers and staff Ministerial advisory committees Key public policy and decision-makers Funding agencies Business leaders Community leaders Social/economic/political researchers, analysts and advisers Media Special interest groups Specialist services
Information management may relate, for example, to:	Establishment and maintenance of policies, procedures and systems to support collection and recording of information required for a range of purposes, such as: business analysis, planning and ongoing management quality assurance, accreditation and/or audit purposes sales and marketing organisation review and evaluation processes Establishment and maintenance of policies, procedures and systems to ensure security of information where required to address legislative requirements, such as privacy / confidentiality and OHS Maintenance of up-to-date client and network database information

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.