CHCORG610A: Manage change in a community sector organisation

Descriptor: This unit describes the knowledge and skills required to foster and implement constructive and beneficial change in a complex organisation
Employability Skills: This unit contains Employability Skills
Application: The skills described in this unit may be applied across a range of community sector workplace contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Ensure practices of the organisation are appropriate	1.1 Design and implement processes to regularly review relevance of organisation’s philosophy in the light of needs of clients and key stakeholders 1.2 Undertake ongoing monitoring of organisation policies and practices to ensure they: do not support discrimination promote ethical behaviour meet duty of care responsibilities are based on principles of natural justice meet funding requirements continue to be relevant 1.3 Undertake ongoing evaluation of organisation’s practices to ensure they: are consistent with its philosophies and policies positively contribute to meeting client and stakeholder needs
2. Respond to change in the community	2.1 Implement appropriate strategies to provide accurate and current information on trends and changes in the community which may impact on the organisation and its clients 2.2 Identify and assess social, political and economic trends and anticipate their impact on the organisation, community and client group 2.3 Where required, commission expert advice and/or research to provide access to detailed information about trends and the likely impact of changes 2.4 Maintain currency with information and trends through membership of professional associations, research organisations and networks 2.5 Assess and revise appropriate management and work practices to reflect trends and research findings
3. Initiate and implement organisation change within a planning framework	3.1 Identify changing requirements, initiate opportunities to change policies and practices, and promote to relevant staff, clients and stakeholders 3.2 Define the nature and scope of required changes, and develop strategies to successfully implement them, including: determining budgetary considerations appropriate consultation, negotiation and communication addressing possible barriers promoting effects and benefits of change risk assessment 3.3 Identify and implement changes that reflect: consideration of a range of alternatives appropriate consultation and communication with staff, client and stakeholders current accepted good practice appropriate levels of planning organisation quality assurance processes provision of relevant training 3.4 Put in place processes to ensure outcomes of changes are evaluated against expectations and previous performance

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

A range of approaches to organisation planning and management
Community consultation mechanisms
Marketing and promotion
Organisation change strategies
Relevant government policies and systems
Principles and practices of change management theory
Scope and operation of the industry
The services and products of the research sources listed in the Range Statement
Funding/income strategies

Essential skills:

It is critical that the candidate demonstrate the ability to:

Develop and implement organisation policies and procedures indicated in the Range Statement
Consult research sources identified in the Range Statement
Work with aspects of organisation change as identified in the Range Statement

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of skills in:
- continuous improvement principles and practices
- literacy
- communication and negotiating with senior level decision-makers and community leaders
- preparing and delivering public presentations
- community consultation
- planning and review processes
- coordinating a complex range of issues and relationships
- analysis
- leadership and motivation
- service quality maintenance
- financial management and maintenance
- effective and safe management of technological change

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Trends may include:	Social, political and economic trends driven from a variety of sources
Organisation change may relate to:	Nature and focus of service, programs and activities Service users/funding providers Staff requirements Employment and work practices Management decision-making processes Building and other resources Levels and sources of funding Legislative and statutory framework Technological changes Internal and external policies Community expectations
Research sources will include:	Statutory/government bodies Commonwealth and state government reports Peak bodies Political party policy Academic studies Commission of inquiry, royal commissions, senate inquiries reports Professional associations journals and projects Conferences, seminars, visiting speakers Publications, newsletters Media Social action and research bodies

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.