CHCORG406A: Supervise work

Descriptor: This unit describes the skills and knowledge required of a worker with responsibility for supervising the work of workers who are part of a team/workgroup or working alone
It includes induction of new staff, planning work, monitoring performance and supporting workers to manage their workload
Employability Skills: This unit contains Employability Skills
Application: The skills described in this unit may be applied across a range of community services workplace contexts and may involve supervision of work undertaken within an organisation by staff or contract workers
Work to be supervised may be undertaken in a range of locations including ‘in-house’, in other venues or agencies and/or in clients’ homes

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Induct and orient staff	1.1 Establish and maintain working relationship with workers 1.2 Provide new workers with information about the organisation, team/workgroup and their workroles and responsibilities 1.3 Provide workers with access to resources, support and networks required in their role 1.4 Ensure new workers have a job description and work plan 1.5 Provide new workers with information about available skills development options if required
2. Clarify and review work plan with worker and/or team / workgroup	2.1 Discuss and clarify implications, expectations and potential issues arising from work plan from the perspective of the worker, the organisation and, where appropriate, clients 2.2 Consult with individual worker and associated workgroup where appropriate and clarify how work plan is to be implemented to address identified objectives in accordance with organisation values, standards and guidelines and specific work role requirements 2.3 Review work plan regularly in discussion with worker and workgroup, where appropriate 2.4 Discuss work role, functions and issues and adjust work plan if necessary
3. Monitor performance in consultationwith worker	3.1 Identify, agree and document performance goals 3.2 Regularly review worker’s performance against agreed criteria/expectations in line with organisation guidelines 3.3 Provide feedback to worker on performance and discuss 3.4 Identify short and longer term skills and knowledge development needs or preferences in consultation with worker 3.5 Develop and document individual training and development plans in consultation with worker 3.6 Develop strategies and provide support for ongoing development of worker and/or workgroup
4. Support workers in their work role	4.1 Discuss work load and other work-related issues with workers on a regular basis 4.2 Explore and implement support mechanisms to address issues in line with individual, workgroup and organisation requirements 4.3 Support workers and workgroup to identify and resolve work-related issues 4.4 Support workers to establish and maintain effective relationships with colleagues, clients, communities and other service providers in line with requirements of their work role 4.5 Identify areas of tension or conflict in relationships and take steps to address contributing factors and issues 4.6 Provide coaching as required to develop and enhance workers’ skills and knowledge in line with work role requirements
5. Provide leadership to the team	5.1 Assist team to identify and work towards goals and objectives in line with organisation’s values and directions 5.2 Provide support and encouragement to the team and take steps to maintain or improve cooperation and cohesiveness 5.3 Identify barriers to team effectiveness and potential causes or factors contributing to those barriers 5.4 Put in place strategies to enhance team effectiveness by addressing identified barriers
6. Assist workers to plan career paths	6.1 Discuss worker’s career options and preferences 6.2 Identify opportunities for career progression or development 6.3 Identify training and development needs in line with individual preferences and organisation requirements 6.4 Develop and document an individual training and development plan to reflect individual and organisation requirements 6.5 Assist workers to develop their skills and knowledge in line with individual and organisation guidelines

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Organisation mission, philosophy, organisation structure, policies and procedures and relevant organisation guidelines, especially human resource management policies
Legislation relevant to organisation and work carried out
Workplace employment awards or agreements and work conditions
Union documents/ guidelines/ policies and relevant unions and contacts
Strategies and available resources to meet staff development needs
Networking and information exchange processes
Available workplace support mechanisms
Industrial relations – principles and current issues
Level of underpinning knowledge as required by individual being supervised
Effective team management

Essential skills:

It is critical that the candidate demonstrate the ability to:

Support effective team processes and work functions
Address legal, legislative and industrial requirements
Monitor work performance and provide support to individual workers and workgoups
Manage work-related issues

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of skills in:
- team building
- time management and prioritising
- work planning and evaluation
- effective communication and interpersonal relationships
- oral and/or written report writing, as required to fulfil job requirements
- networking
- negotiation
- communication
- area of skill to the level required by individual being supervised
Utilise relevant information technology and workplace equipment effectively in line with occupational health and safety (OHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Teams/workgroup may include:	Formal and informal arrangements Workgroups including members from outside the organisation
Organisation values, standards and guidelines may relate to:	Specific values, standards and approaches relevant to work role Person-centred approach Community development Duty of care Service delivery standards OHS Equal employment opportunity Harassment First aid Grievance management Workplace behaviours
Work plan may be operational or strategic and may include:	Specific plans for implementing identified work arrangements Organisation standards relating to service delivery or outcomes specific to work role Resources required Training plans to develop required knowledge and skills Timeframe for achieving outcomes
Monitor performance will take into account:	Discussions between worker and supervisor Review of the individual work plan Review of and discussion about factors that have affected the individual work plan Identified training and development needs
Strategies to enhance team effectiveness may include:	Review of systems, equipment or work practices Review of policies or procedures Review of roster arrangements or associated work condition

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.