CHCLD515A: Analyse client information for service planning and delivery

Descriptor: This unit of competency describes the application of in-depth level of knowledge of human development required to analyse available information in relation to specific services to be provided
Employability Skills: This unit contains Employability Skills
Pre-requisite This unit must be assessed after achievement of the following related unit of competency: CHCLD415A: Confirm client developmental status
Application: The application of knowledge and skills described in this unit of competency relate to functioning independently to plan and provide services
This unit ensures individuals can apply in-depth knowledge of human development in the delivery of specific services

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Analyse available client information	1.1 Analyse client information in relation to planning services and in line with organisation requirements 1.2 Recognise normal readings on the findings of available tests, observations and assessments that assist in determining client status within scope of work role 1.3 Use comprehensive knowledge to identify significant variations from the norm through observation and analysis of associated available information 1.4 Use detailed knowledge to analyse information that may indicate specific social, psychological and/or developmental issues for the client 1.5 Identify the likely impact of specific interventions
2. Plan action/s to address client developmental status and identified issues	2.1 Apply detailed knowledge of human development across the lifespan to take a problem solving approach to plan services to reflect identified developmental status and address needs 2.2 Consider and note implications of any contra-indications in relation to analysis of client information in relation to planned service delivery 2.3 Document action plan within scope of work role and in line with organisation policies and procedures
3. Implement services	3.1 Make informed decisions to implement the action plan based on in-depth knowledge and detailed analysis of available client information in relation to specific services to be provided 3.2 Provide services in accordance with the action plan, organisation policies and procedures and occupational health and safety requirements 3.3 Maintain current, complete, accurate and relevant records for each client contact as required by the organisation 3.4 Monitor impact of services in line with scope of own work role and organisation policies and procedures

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

In-depth knowledge of biological and psychological development of the human being throughout the lifespan
In-depth knowledge of factors that may impact on the individual at identified stages of human development and their potential effects
Clear understanding of legislative requirements and obligations relating to delivery of community services, including mandatory notification issues
Detailed knowledge of protocols and available resources associated with service delivery and referral
Legislative requirements and provisions relevant to area of service delivery and delegated responsibility
Awareness of own values and attitudes and their potential impact on clients
Indicators of significant issues including:
- child abuse (including different types of child abuse)
- child trafficking
- abuse, neglect or harm including self-harm
- domestic and family violence
- elder abuse
- presence of unintended injuries
Child protection policy of service
State/territory requirements about responding to indications of abuse and reporting process
Relevant organisation standards, policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Describe in detail and articulate using appropriate and accurate terminology, key aspects of human development across the lifespan, especially in relation to factors relating to various life stages with a focus on implications for planning and delivery of specific health care services
Explain processes of human development in relation to potential issues associated with provision of specific community services
Identify variations from the norm and potential interactions between components of human social, psychological and physical development
Undertake detailed analysis of available client information in the context of planning and delivering community services
Plan and deliver services appropriate to client status in line with specific approaches, philosophies and regimes of community service work
Refer to an appropriate authority for advice, guidance or confirmation in relation to issues outside normal practice or own experience
Identify potential factors responsible for significant variations from normal developmental status and determine an appropriate response in terms of:
- appropriate referral and reporting in line with organisation requirements
- provision of appropriate services
Articulate scope of practice and boundaries in relation to client status
Complete risk assessments

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Life stages include:	Infancy Early childhood Childhood Adolescence Early adulthood Middle adulthood Late adulthood
Stages of development may relate to:	Stages of physical development Stages of psychosocial development Stages of cognitive development Psychosexual stages Stages of moral development Stages of ego development
Issues requiring notification of authorities include:	Certain infectious diseases Suspected or known child abuse Suspected or known child trafficking Issues that impact on public safety
Other issues may include:	Misuse of alcohol and other drugs A history of mental health issues Indicators of abuse, neglect or harm including self-harm Having no accommodation, employment or money Indications of domestic and family violence

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.