CHCIC501A: Manage children’s services workplace practice to address regulations and quality assurance

Descriptor: This unit describes the knowledge and skills required to facilitate the evaluation of an organisation involved in delivery of children’s services through a quality assurance process and to manage regulatory compliance
Employability Skills: This unit contains Employability Skills
Application: This unit applies to workers in children’s services workplaces

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Facilitate an organisation self evaluation process	1.1 Conduct focus groups, questionnaires and/or interviews with clients to receive feedback 1.2 Conduct focus groups, questionnaires and/or interviews are with other stakeholders to receive feedback 1.3 Conduct record audits 1.4 Complete self evaluation report for the organisation in which practice is reviewed against nominated standards and regulations 1.5 Complete appropriate documentation
2. Facilitate the development of a quality improvement plan	2.1 Assess the organisation’s performance against the standards and identify gaps and opportunities for improvement 2.2 Develop strategies to address identified gaps and implement improvements 2.3 Where appropriate, consult relevant stakeholders in developing a quality improvement plan
3. Implement a quality improvement plan	3.1 Develop quality improvement workplan, including performance criteria and timeframes to evaluate progress 3.2 Regularly monitor the quality improvement workplan 3.3 Prepare regular reports against the workplan and present to relevant parties 3.4 Revise workplan according to relevant feedback
4. Coordinate the organisation for an external evaluation	4.1 Inform and involve relevant stakeholders about the external evaluation process 4.2 Schedule interviews with staff and management where appropriate 4.3 Prepare all documentation for examination 4.4 Identify strategies to ensure continuous improvement mechanisms and integrate into work systems
5. Interpret and evaluate regulations and quality assurance standards relating to children’s services	5.1 Maintain current knowledge of regulations and quality assurance standards for the children’s services industry 5.2 Interpret and meet regulatory requirements in a timely manner and within the limits of own job role and expertise. 5.3 Seek advice from a higher authority if interpretation in not clear or possible 5.4 Analyse compliance outcomes and report on suggested strategies for increasing compliance 5.5 Report on compliance issues in line with regulations, standards, legislation and organisation requirements
6. Manage legislative and regulatory compliance in children’s services organisation	6.1 Demonstrate conduct to show commitment to compliance with children’s services regulations and relevant quality assurance standards 6.2 Provide opportunities and encourage staff to discuss, clarify and meet regulatory requirements 6.3 Confirm staff understanding of regulatory and standards obligations and determine needs for professional development 6.4 Undertake risk assessment for non compliance with regulations and quality assurance standards for the children’s service industry 6.5 Develop strategies to address risk according to organisation policy 6.6 Create learning opportunities for all staff from situations of compliance and non compliance without compromising confidentiality or privacy

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Legislation, standards and regulations relevant to the children’s services industry
Knowledge of process for engaging stakeholders in the planning and consultation stages of quality assurance
Knowledge of systems to support the quality assurance process – including government and non government consultants, resources and personnel
Best practice principles and emerging trends in service delivery area
Quality assurance standards and practices
Systemic approaches to developing work plans including the development of objectives and performance criteria
Compliance requirements for regulations within the children’s service industry
Currency of knowledge about regulations, quality assurance standards and legislation
Systems to monitor and ensure compliance with regulatory requirements by all staff as required

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of quality assurance processes
Locate and interpret regulations, quality assurance standards and complex legislation
Disseminate information about compliance requirements in a manner that is comprehensible accurate for staff to implement strategies to meet compliance requirements
Analyse information about compliance and non compliance and report on this to relevant people
Coordinate a self assessment process at an organisation level
Maintain knowledge of best practice

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of skills in:
- goal setting
- communication
- ability to develop policy
- evaluation and review
- consultation
- report writing

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Standards and regulations may include but are not limited to:	Child care regulations Care Quality Assurance Standards Legislation: occupational health and safety (OHS) child protection and mandatory reporting privacy equal employment opportunity
Documentation may include but is not limited to:	Policies and procedures Records Continuous improvement plans Procedural forms, checklists, etc Self study report Policies and procedures
Stakeholders may include but are not limited to:	Staff Families and children Government departments Management Other service providers Local community Funding bodies National Childcare Accreditation Council Management body

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.