CHCCW503A: Work intensively with clients

Descriptor: This unit describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention
Employability Skills: This unit contains Employability Skills
Application: This unit may apply in a range of community service contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Provide high quality case work	1.1 Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements 1.2 Identify and effectively communicate the rights and responsibilities of clients to them 1.3 Employ appropriate processes to optimise outcomes when working with groups 1.4 Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs 1.5 Negotiate any proposed changes with clients and other relevant parties 1.6 Respond appropriately to potential and actual difficulties and crises including: identifying a range of relevant strategies engaging behaviour consistent with organisation standards accessing relevant emergency services as required providing appropriate debriefing to relevant parties 1.7 Implement appropriate mechanisms to assess the need to change case plans and strategies 1.8 Where decisions are made to implement case closure, employ procedures consistent with organisation procedures
2. Enlist specialist services	2.1 Assess the need for specialist services, considering: severity of client needs agreed goals and planned outcomes resources the degree of community and family support the workers skills and work capacity 2.2 Where referrals are made to specialist services, implement processes to ensure progress will be monitored
3. Establish transition processes	3.1 Negotiate with relevant people, the need for ongoing resources, services and support 3.2 Make arrangements with relevant parties for participation in programs and other support activities 3.3 Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Professional service provision codes of conduct, ethical codes, referral protocols
Group dynamics models/practices
Range of services available
Organisation procedures and program standards
Indicators of pathology i.e. Substance use, mental health
Cultural protocols, taboos and language systems
Facilitation model/practices
Statutory mandate and responsibilities
Behaviour change models/practices
Central ideas and frameworks for understanding love, sex and intimacy in relationships
Different areas and levels of well being such as psychological, physiological, social, economic and spiritual.
Theoretical developmental approaches to human development and understanding of life stages and physical, emotional, social, cognitive characteristics of human development
Human lifespan and personality theory
Major psychological approaches to human behaviour.
Main approaches – psychoanalytic, behavioural, humanistic and cognitive relate approaches to social welfare work
Links between personality theory and abnormal psychology including main definitions of health and well being
Stress indicators
Sociological understanding including:
- culture and diversity
- critique of socialisation theory
- family, power

Essential skills:

It is critical that the candidate demonstrate the ability to:

Work cooperatively with clients and significant others to achieve behavioural life skills changes
Work with individuals in a range of settings to achieve maximum outcomes

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Demonstrate application of high level communication skills, including
establishing a trusting relationship
information gathering
reflective listening, respectful responding, development of empathy and rapport
Demonstrate application of skills in:
- crisis intervention
- demonstration of empathy
- relationship building
- communication
- negotiation
- assertion
- conflict management

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Working with clients will be carried out within requirements established by:

Relevant legislation and statutory requirements
International conventions relating to the rights of individuals
Organisation policy and codes of conduct
Relevant program standards
Professional association codes of conduct and ethical and ethical positions

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.