CHCCS607D: Coordinate in-service assessment and response to address client needs

Descriptor: This unit describes the knowledge and skills required to coordinate programs to ensure that individual needs of clients are met within parameters of one service
Employability Skills: This unit contains Employability Skills
Application: This unit may apply in a range of community service contexts

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Identify program requirements for individual clients	1.1 Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients 1.2 Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group 1.3 Provide appropriate support to staff to implement the organisation’s accepted client service practices 1.4 Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel 1.5 Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs 1.6 Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients
2. Coordinate program delivery to ensure client needs are addressed	2.1 Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff 2.2 Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them 2.3 Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation 2.4 Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available 2.5 Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services
3. Coordinate the evaluation of client service delivery	3.1 Develop and implement routine procedures to check that allocated service delivery continues to match client requirements 3.2 Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs 3.3 Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Legislative requirements and provisions relevant to area of service delivery
Program development and evaluation
Effective operation of networks
Indicators of health and other complex issues outside of immediate area of client service delivery
Accepted practices for delivery of services to particular clients in work area
Issues affecting particular client groups including:
- income/economic
- health
- social
- community support and interaction
- education and training
- employment

Essential skills:

It is critical that the candidate demonstrate the ability to:

Administer organisations’ testing instruments to assess client needs
Select appropriate services from a range of services provided by the organisation in the broader community to match client needs
Develop and maintain appropriate networks
Provide referrals to relevant organisations or providers of specialist services based on assessment of client needs
Demonstrate application of skills in:
- coordination of work teams
- client service delivery
- analysis of complex information
- decision-making under pressure

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills
These include the ability to:

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients include:	Individual members of the public Referred or self referred People with specific needs seeking access to services Family members and significant others Carers
Language and interpersonal skills include:	Means for communicating with people with disabilities or where English is not the first language Means for communication with people in particular communities Communication with different age and gender groups
Client services include:	Income, financial and community support services Employment services Access to recreation services Care and support services Transport and communication services
Clients with particular needs may include:	A combinations of health, social , economic and personal factors
Information collection mechanisms include:	Interviews with clients, family, significant others and carers Questionaries Applications and other forms Case documentation Classification tools
Networks include:	Specialist providers in the community services and health areas including health assessments Specialist services to assist communication with client and identification of their needs Providers of any of the identified client services required by clients of the organisation
Feedback may be from:	Client questionnaires and surveys Experts and specialist providers The community Funding or regulatory bodies Organisation review

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.