CHCCS312A: Use electronic learning materials

Descriptor: This unit deals with the skills and knowledge required to provide basic organisation and support of learning through the use of electronic learning materials
It involves the worker constructing and sustaining support processes to allow for learner engagement and management
Employability Skills: This unit contains Employability Skills
Application: This unit applies to work in a variety of learning contexts in the community sector

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Prepare learning environment for use of electronic materials	1.1 Identify and access organisation resources to support learning with electronic materials 1.2 Adapt and accommodate the management of learning programs to the use of electronic materials 1.3 Identify support mechanisms for learners 1.4 Organise access to electronic learning materials according to organisation requirements 1.5 Locate information to deal with potential contingencies
2. Support the use of electronic learning materials	2.1 Confirm management processes for electronic learning materials with supervisor 2.2 Obtain access to required technology according to individual requirements 2.3 Provide assistance to learners through a range of support processes 2.4 Use a management system to track learner progress in using electronic learning materials 2.5 Maintain records/checklists of learner’s progress to identify any learning difficulties
3. Mentor learners’ technical competencies to effectively use electronic materials	3.1 Use file management processes to enable the effective use of electronic learning materials 3.2 Use plug-ins, drivers and utility software as required to support learning activities 3.3 Use appropriate communication technologies in taking an electronic approach to learning
4. Support the review of the effectiveness of electronic materials	4.1 Obtain feedback from learners on their level of satisfaction with electronic materials using set criteria 4.2 Gather feedback from other stakeholders on the use of electronic materials within the organisation 4.3 Document identified areas for follow up or improvement and recommended changes in accordance with organisation requirements 4.4 Use feedback to provide reports to management and developers of electronic learning materials

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

Relevant legislation that affects organisation operations, especially in regard to occupational health and safety and environmental issues, equal opportunity, anti-discrimination and copyright
Use of the internet
Technology requirements for use of electronic learning materials
Culture of electronic materials use versus classroom based learning
Barriers to learners successfully using electronic materials
Integrating use of electronic learning materials into organisation culture and processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Support learning using technology
Use basic computer skills, including use of main programs and software endorsed by the organisation
Use communication skills to gain feedback from learners and other stakeholders and to request support
Use literacy skills to document learning outcomes
Use problem solving for differing hardware/software profiles/hardware malfunctions

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation resources may include:	Equipment Electronic resources such as cds, dvds, memory cards, software, online courses Instruction manuals Supervisor’s instructions
Management of learning programs may include:	Introduction to new work practices Introduction to new technology Application of new information Development and update of existing knowledge and skills Development of competencies to access and use information and communication
Electronic learning materials may include:	Virtual schooling Online courses Learning objects E-learning programs Interactive software Computer games
Organisation requirements may include:	Loan schedules Mail schedules Responsibility for replacement or repairs Purchasing requirements Materials management processes packaging Communication procedures Ordering processes
Contingencies may include	Technological failure Inaccurate or irrelevant electronic content Difficulty of content within electronic materials Insufficient dedicated time available Management/business priorities taking precedence Differing hardware/software profiles
Support processes for learners may include:	Communication with support staff Online tutor/facilitator Workplace mentor/coach/buddy Technical experts/help desk Learning/assessment partners Print-based materials Off-site learning environment
Communication technologies may include:	Email Teleconferences Discussion boards File transfer protocol
Set criteria may relate to:	Content Presentation Technologies Team outcomes Personal outcomes Organisation outcomes
Stakeholders may include:	Management HR personnel Teachers Learners/students Support services Others in workgroups/teams Host school

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.