BSBWOR204A: Use business technology

Descriptor: This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills: This unit contains Employability Skills
Application: This unit applies to individuals who use business technology to perform a range of routine tasks. They use a limited range of practical skills and fundamental knowledge of equipment use and the organisation of data or files in a defined context, under direct supervision or with limited individual responsibility.
Competency Field: Industry Capability – Workplace Effectiveness

Element	Performance Criteria
Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in bold italics are elaborated in the Range Statement.
1. Select and use technology	1.1 Select appropriate technology and software applications to achieve the requirements of the task 1.2 Adjust workspace, furniture and equipment to suit user ergonomic requirements 1.3 Use technology according to organisational requirements and in a way which promotes a safe work environment
2. Process and organise data	2.1 Identify, open, generate or amend files and records according to task and organisational requirements 2.2 Operate input devices according to organisational requirements 2.3 Store data appropriately and exit applications without damage to or loss of, data 2.4 Use manuals, training booklets and/or online help or help‑desks to overcome basic difficulties with applications
3. Maintain technology	3.1 Identify and replace used technology consumables in accordance with manufacturer’s instructions and organisational requirements 3.2 Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer’s instructions and organisational requirements 3.3 Identify equipment faults accurately and take action in accordance with manufacturer’s instructions or report fault to designated person

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit
These include knowledge of:

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
- anti‑discrimination legislation
ethical principles

codes of practice
privacy laws
occupational health and safety (OHS)

organisational policies, plans and procedures, especially in regard to file‑naming and storage conventions
organisational IT procedures including back‑up and virus protection procedures
basic technical terminology in relation to reading help‑files and manuals

Essential skills:

literacy skills to identify work requirements; to understand and process basic, relevant workplace information; and to follow written instructions
communication skills to request advice, to receive feedback and to work with a team
problem‑solving skills to solve routine technology problems.

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Technology may include:	computer technology, such as: laptops and personal computers digital cameras modems printers scanners zip drives photocopiers shredders binders laminators cutters
Software applications may include:	email, internet word processing, spreadsheet, database, accounting or presentation packages
Organisational requirements may include:	correctly identifying and opening files legal and organisation policies, guidelines and requirements locating data log‑on procedures manufacturer’s guidelines OHS policies, procedures and programs saving and closing files storing data
Input devices may include:	keyboard mouse numerical key pad scanner
Storage of data may include:	appropriate storage/filing of hard copies of computer generated documents storage in directories and sub‑directories storage on CD‑ROMs, hard and floppy disk drives or back‑up systems
Technology consumables may include:	back‑up tapes CD‑ROM floppy disks print heads printer ribbons and cartridges toner cartridges zip disks
Routine maintenance may include:	in‑house cleaning and servicing of equipment according to manufacturer’s guidelines periodic servicing by qualified or manufacturer approved, technician regular checking of equipment replacing consumables
Identifying equipment faults may include:	checking repairs have been carried out encouraging feedback from work colleagues keeping a log book of detected faults preparing a maintenance program regular back‑ups of data regular OHS inspections routine checking of equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.