Children's Services Qualifications

Use the links below to see a complete list of units of competency for:

Certificate II in Community Services

Certificate III in Children’s Services

Certificate IV in Children’s Services (Outside school hours care)

Diploma of Children’s Services (Early childhood education and care)

Diploma of Children’s Services (Outside school hours care)

Advanced Diploma of Children’s Services

 

BSBMGT401A: Show leadership in the workplace

Descriptor: This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Employability Skills: This unit contains Employability Skills

Application: Frontline management provides the first level of leadership within the organisation. This unit applies to people who are making the transition from being a team member, to taking responsibility for the work and performance of others.
Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline mangers model good practice, professionalism and confidently represent their organisation.

Competency Field: Management and Leadership – Management

Element

Performance Criteria

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in bold italics are elaborated in the Range Statement.

1. Model high standards of management performance and behaviour

1.1 Ensure management performance and behaviour meets the organisation’s requirements
1.2 Ensure management performance and behaviour serves as a positive role model for others
1.3 Develop and implement performance plans in accordance with organisation’s goals and objectives
1.4 Establish and use key performance indicators to meet organisation’s goals and objectives

2. Enhance organisation’s image

2.1 Use organisation’s standards and values in conducting business
2.2 Question, through established communication channels, standards and values considered to be damaging to the organisation
2.3 Ensure personal performance contributes to developing an organisation which has integrity and credibility

3. Make informed decisions

3.1 Gather and organise information relevant to the issue/s under consideration
3.2 Facilitate individuals and teams active participation in decision making processes
3.3 Examine options and assess associated risks to determine preferred course/s of action
3.4 Ensure decisions are timely and communicate them clearly to individuals and teams
3.5 Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams
3.6 Use feedback processes effectively to monitor the implementation and impact of decisions

Required Skills And Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit
These include knowledge of:

Essential skills:

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation’s standards and values will be:
  • stated or implied by the way the organisation conducts its business

Feedback processes may be:
  • formal or informal
  • from internal or external sources

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

  • articulation of organisational values and expectations of behaviour
  • instances where leadership and decision making have been demonstrated and which have led to positive changes in the workplace
  • knowledge of leadership styles and concepts

Context of and specific resources for assessment

Assessment must ensure:

  • access to workplace documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on‑the‑job performance by the candidate
  • observation of performance in role plays
  • observation of presentations
  • review of performance plans
  • oral or written questioning to assess knowledge of leadership styles
  • evaluation of communication of expectations, roles and responsibilities
  • review of documentation examining options and assessing associated risks to determine preferred course/s of action.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other units from the Certificate IV in Frontline Management.