Using Telephones in the Workplace
People with hearing loss can have difficulties with phone communication. This is caused mostly by background noise, e.g. a busy reception area and background noise from the caller.
Also speaking with unfamiliar people about new topics can be a challange to someone who has hearing problems.
If people with hearing loss have to use a phone regularly at work they may benefit from having an amplified phone. Having phones away from noisy areas can also help.
Talking to someone on the phone who may have a hearing loss
- Say who you want to talk to, who you are, give your telephone number if you want a return call, and you may need to spell your name.
- Speak slowly, avoid jargon, repeat key points and do not try to pass on too much information at once.
- Don’t say ‘Have you got all of that?’ Instead ask ‘Should I say that again to make sure I have covered everything?’
- It may be helpful to place your message in a context that will be familiar to the person you speak to. For example, explain the services you provide or where you come from and why you are calling, or talk about your last visit.
- Follow up important or detailed messages with a fax or email.
- Make sure there is minimal background noise at your end, and be aware of background noise on the other end of the telephone line, as this will make it harder for people to follow what you say.